SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Soil & Soul Shipping Policy. We are committed to delivering your eco-friendly products in a timely and cost-effective manner to ensure they arrive safely at your doorstep. Orders are processed within 2 business days. Our shipping methods are designed to minimize environmental impact, and our packaging is eco-friendly. We strive to provide transparent and affordable shipping costs to ensure a seamless shopping experience for our customers. Please note that live plants are sensitive to shipping conditions, so we recommend unpacking them as soon as they arrive.

At Soil & Soul, we prioritize sustainability and transparency. Our Shipping Policy aims to keep you informed about our shipping methods, packaging, and costs. We believe in using plain, straightforward language to build trust and ensure our customers' loyalty.

RETURN & EXCHANGE POLICY

Soil & Soul's Return & Exchange Policy is designed to provide our customers with peace of mind. We understand that sometimes preferences change, or a product may not meet your expectations. Our straightforward refund or exchange policy is aimed at building trust and reassuring our customers that they can shop with confidence.

At Soil & Soul, we take great care in offering natural, sustainable products and healthy plants. Due to the delicate nature of our plants, all sales are final. However, if an item arrives damaged or defective, please reach out within 7 days of delivery with a photo, and we'll do our best to make it right with a replacement or store credit. Our goal is to nurture both our customers and the planet, so if you have any concerns, don't hesitate to contact us-- We're happy to help!